Standardized proposal of structure to formulate internal directives in the Public Administration

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Resumen

The public administration is a system that seeks the common good and achieve a positive change in the public sector, for this reason the main objective of this article is to present a standardized proposal for a structure to formulate internal directives in the public administration, which regulates technical and regulatory aspects of the entities. For this purpose, a methodical review of the literature that includes the regulatory framework of the modernization of public management and the quality management literature was developed. As a result, a scheme that contains the title page, index and 12 items is proposed.

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Palabras clave

Standardizedpublic administrationpublic sectorpublic managementmodernizationquality managementEstandarizadaadministración públicasector públicogestión públicamodernizacióngestión de la calidad